Bewellery Refund & Return Policy

Last Updated: July 14, 2026

At Bewellery Etoile, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Window

Customers may request a return within 3 days from the date the order is marked as delivered.

Requests submitted after this period may not be eligible for a refund or exchange.

2. Eligible Items

To qualify for a return, the item must:

• Be unused and unworn.
• Be in its original condition.
• Include all original packaging, tags, certificates (if provided), and accessories.
• Show no signs of damage caused after delivery.

3. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Customized or personalized jewelry.
• Earrings (for hygiene reasons).
• Gift cards or promotional items.
• Items marked as Final Sale or Non-Returnable.

4. Damaged or Incorrect Orders

If you receive a damaged item, defective product, or the wrong item, please contact Bewellery Customer Support within 24 hours of delivery.

Please provide:

• Your order number.
• Clear photographs of the item.
• Photographs of the packaging.

5. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

• Approved returns are eligible for a refund of 80% of the item's purchase price.
• The remaining 20% covers processing, handling, inspection, and administrative costs.
• Refunds will be issued using the original payment method whenever possible.
• Refund processing times depend on your payment provider and may vary.
• If your return does not meet the requirements of this policy, your refund request may be declined.

6. Shipping Costs

Delivery charges paid during the original purchase are non-refundable.

Customers are responsible for all return shipping or delivery costs when sending items back to Bewellery Etoile for inspection and processing.

Bewellery Etoile will only cover return shipping costs if the returned item was:

• Incorrectly delivered.
• Damaged before delivery.
• Confirmed to have a manufacturing defect.

7. Return Approval

Returns should not be sent without first requesting approval through Bewellery.

Once your request has been approved, you will receive instructions on how and where to return your item.

8. Order Cancellation

Orders may only be cancelled before they have been processed or shipped.

Once an order has been dispatched, it can only be returned through the normal return process.

9. Fraud Prevention

Bewellery reserves the right to deny refund or return requests that appear fraudulent, abusive, or inconsistent with this policy.

10. Personalized & Custom Jewelry

Bewellery offers personalized and custom-made jewelry tailored to our customers' preferences.

Customizations typically require 3–5 business days to complete before the item is prepared for shipment. During peak seasons or periods of high demand, additional processing time may be required. Customers will be notified if there are any significant delays.

Because personalized items are specially made for each customer, they cannot be cancelled, returned, exchanged, or refunded once production has begun, except where:

• The item arrives damaged.
• The item has a manufacturing defect.
• The customization does not match the details provided in the confirmed order.

Customers are encouraged to carefully review all personalization details, including names, initials, dates, sizes, and other customization options, before placing an order, as Bewellery cannot be held responsible for errors submitted by the customer.

11. Contact Us

If you have any questions regarding returns or refunds, please contact Bewellery Customer Support through the Support section of the Bewellery mobile application.