At Bewellery Etoile, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully before making a purchase.
Customers may request a return within 3 days from the date the order is marked as delivered.
Requests submitted after this period may not be eligible for a refund or exchange.
To qualify for a return, the item must:
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
If you receive a damaged item, defective product, or the wrong item, please contact Bewellery Customer Support within 24 hours of delivery.
Please provide:
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
Delivery charges paid during the original purchase are non-refundable.
Customers are responsible for all return shipping or delivery costs when sending items back to Bewellery Etoile for inspection and processing.
Bewellery Etoile will only cover return shipping costs if the returned item was:
Returns should not be sent without first requesting approval through Bewellery.
Once your request has been approved, you will receive instructions on how and where to return your item.
Orders may only be cancelled before they have been processed or shipped.
Once an order has been dispatched, it can only be returned through the normal return process.
Bewellery reserves the right to deny refund or return requests that appear fraudulent, abusive, or inconsistent with this policy.
Bewellery offers personalized and custom-made jewelry tailored to our customers' preferences.
Customizations typically require 3–5 business days to complete before the item is prepared for shipment. During peak seasons or periods of high demand, additional processing time may be required. Customers will be notified if there are any significant delays.
Because personalized items are specially made for each customer, they cannot be cancelled, returned, exchanged, or refunded once production has begun, except where:
Customers are encouraged to carefully review all personalization details, including names, initials, dates, sizes, and other customization options, before placing an order, as Bewellery cannot be held responsible for errors submitted by the customer.
If you have any questions regarding returns or refunds, please contact Bewellery Customer Support through the Support section of the Bewellery mobile application.